Pan Pacific Singapore

First time staying. Everything perfect. Love the hotel, good services, and the breakfast is so good with alot of varieties. Really enjoy the stay and will return again for sure.

Attended this hotel for a wedding. Staffs were okay, not the best but not too bad. Location is good, many malls nearby, linked to Marina Square and can walk to Suntec City and Millenia Walk. However, room is a bit not user friendly in my opinion, tap too near the corner of the sink, hard to wash hands, water pressure quite low. Asked for 2 more bottles of water, was asked by housekeeping to refill myself using the filtered tap in the toilet. Not the worst hotel, not the best either, for the price would not book here again.

Situated in an excellent location this hotel is right near all the major attractions of Singapore. The room was large and spacious with a great view. The staff were friendly and attentive however the one time we rang for something it did take quite a while to arrive. Apart from that everything was perfect.

Overall service is good except the front desk / reception is no so good experience. My check out experience was bad, I checked out at 7am, only 3 people in front of me were checking in, take forever to fill up the forms, unfortunately only 1 staff is on duty, there are 3-4 people queing behind me, we waited almost 20 mins. I did not expect to check out will take over 20 mins. They should have an express check out box to drop our room key for check out. My room was fully paid before check in. However, the room is clean and comfy.

We received excellent service from reception which made checking in and out a breeze. Room was clean and spacious. It came with a coffee machine and quality teas for our convenience.  Pan Pacific was conveniently located next to Suntec, Marina Square and Millenia Walk. There was also a huge selection of eateries in the area, you just need good shoes for walking. Easy access to both Promenade and Esplanade Stations.

Second time trying this hotel. My partner and I decided to top up for the club lounge access as we quite like their food selections and services. We were served by Han Meng during the check in and he was very nice knowing we want to top up for club access, he actually worked out a deal that is more worthy and he even gave us a high floor corner room with a very nice view of the harbour plus late check out at 3pm. The services at the club lounge were good especially Steve from the club lounge. He was very friendly and even offered to take photo for us and printed out knowing we were here for special occasion. I feel the food selections during evening cocktail as compared to last time dropped a little. Hopefully they will come out with better menu next time :) The top up of the champagne during the breakfast was slow and sometimes forgotten our order. Overall still a good experience.